Pfister

Privacy Policy – International Site



This Policy applies to all personal information submitted by consumers to Price Pfister through any medium including any of Price Pfister's Web sites. This Policy describes Price Pfister’s current policies and practices with regard to personal information that is collected by us from you to the extent that such personal information is protected by applicable privacy and data protection laws. The term “personal information” refers to personally identifiable information about you, such as your name, postal address, email address, or telephone number. By submitting personal information to Price Pfister or using its Web sites or interactive banner ads, you signify your acceptance of this Privacy Policy. If you object to any of these terms, please do not submit any personal information to Price Pfister. We believe that your privacy is extremely important. For this reason, except as described below, Price Pfister does not trade, sell or rent to any third parties personal information submitted by you.

IMPORTANT: BY SUBMITTING PERSONAL INFORMATION TO US AND/OR BY USING OUR WEB SITE YOU GIVE YOUR CONSENT THAT ALL PERSONAL INFORMATION THAT YOU SUBMIT MAY BE COLLECTED AND PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW AND WARRANT THAT ALL INFORMATION PROVIDED BY YOU IS ACCURATE.

The Privacy Policy outlined below explains how Price Pfister may gather and use the information you provide:

This policy addresses the following:
  1. What information does Price Pfister collect and how does Price Pfister use this information?
  2. Use of Personal Information
  3. Anonymous data collected through this Web site
  4. Does Price Pfister share your information with other third parties?
  5. What is the policy regarding Price Pfister's ownership of information?
  6. Are there special considerations for information transmitted through the internet?
  7. How do I stop Price Pfister from contacting me via e-mail in the future?
  8. What security measures are taken by Price Pfister?
  9. Will this Privacy Policy change?
  10. How can I ensure that information relating to me held by Price Pfister is accurate and up to date?
  11. Will Price Pfister transfer my information abroad?
  12. Governing law
  13. Contact Price Pfister


What information does Price Pfister collect and how does Price Pfister use this information?

Price Pfister collects information that you provide to us, such as your name, address, email address, telephone number, etc. in order to communicate with you and provide you with information that you have requested. We also collect general statistical information voluntarily provided to us such as age, gender, household size, other demographic information, product preferences and interests, customer purchasing habits and other purchasing information. The information that you provide is either manually or electronically stored in our databases. We may in the future collect comparable information in connection with customer satisfaction surveys, product purchases, product registration, rebate requests or contests and other promotional programs sponsored by Price Pfister. In addition, we may supplement the information that you provide with information received from third parties. For example, we may use third party software to fix inaccurate postal or zip codes. Consumers may provide this personal information to Price Pfister in writing, over the telephone, by e-mail or through our Web site. Price Pfister may retain all of the personal information so provided to it. You are under no obligation to provide any personal information to Price Pfister. If you choose not to provide certain information, you might not be able to request our products and services, participate in our programs, or take advantage of some of the features on our Web sites.

Use of Personal Information

We use the information you provide to respond to your requests, to improve our services, to communicate with you, and to customize your experience on our Web sites. We may in the future use your information to permit you to participate in the contests, sweepstakes and other promotions we sponsor. The information we learn from you also helps us better serve you and our other customers. Our use of your personal information may include:
  • We may contact you occasionally to inform you of new products and services we will be providing;
  • We may send you information of our other products and services, and regular updates on issues we think will be of interest to you;
  • We may send you requested information on our products and services;
  • In the future, we may contact you to notify you if you have won a competition or contest we have conducted;
  • We may use your personal information for marketing purposes and market research; and We may use your personal information to create statistical data;
  • In the future, we may use your personal information to fulfill your orders, to respond to any warranty claims and/or to provide any requested services;
  • We may use your personal information to contact you where necessary or appropriate, for example, if you have a query about on of our products or services; and
  • We may use your personal information internally to administer this Web site and help us improve our services. This may include contacting recent and/or past Price Pfister Web site visitors who have provided personal information to Price Pfister.


We will ask only for information that is adequate, relevant and not excessive for those purposes. Where we send you information for any purpose, it may be sent by e-mail (where you have given consent for us to do so) or post.

Anonymous information collected through this Web site

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Web site. For example, our web server automatically logs which pages of our Web site our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Web site. Our Web site contains hyperlinks to other pages on our Web site. We may use technology to track how often these links are used and which pages on our Web site our visitors choose to view. Again this technology does not identify you personally - it simply enables us to compile statistics about the use of these hyperlinks.

Does Price Pfister share your information with other third parties?

We do not sell, rent, or trade your personal information to third parties except as otherwise provided in this Privacy Policy and under these limited circumstances: We may share personal information with our affiliates and business partners in order to facilitate your requests for information about our products and services, to provide information about our family of brands and products which may be of interest and in general to better serve you. In the future, we may share personal information with such third parties to facilitate your purchase of our products and services, the process of servicing your products, to help you exchange your products and with respect to sweepstakes, contests and other promotional campaigns we may sponsor and/or in which we may participate. Your personal information may also be transferred or shared with companies within our group of companies and/or third parties who process personal information on our behalf in accordance with the purposes for which the information was originally collected (including for the purposes set out in this Privacy Policy), or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your personal information in order to support our information technology system or to handle mailings on our behalf. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. Where you have consented, we may also share your personal information with other third party businesses who may contact you about their products or services that may interest you. We also may receive information about you from other sources and add it to our account information. We also sometimes receive updated address and similar information from these companies or other sources so that we can correct our records and deliver your next communication more easily. Price Pfister occasionally may sell a business unit. In such event, Price Pfister may transfer the corresponding information regarding our customers, including personally identifiable information and other data gathered from Price Pfister Web sites. We may also retain a copy of that information. Where appropriate, before disclosing personal information to a third party, we will endeavor to contractually require the third party to take adequate precautions as well as organizational and security measures to protect that information and to comply with its confidentiality obligations and all applicable law. Price Pfister may collect and share aggregate data about our sales, customers, internet traffic patterns, and other related information with respectable third parties. Aggregated and statistical data does not contain personally identifiable information, e.g., your name. We may share this type of data, i.e., "75,000 people visited this webpage to participate in this promotion," with our partners. Other than as set forth above, your personal information is not shared without your consent. Please note that Price Pfister will fully cooperate with any court order or other legal process and will provide your personal information to the extent required in any legal proceeding. We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this Web site, to take precautions against legal liability, or in the event of our sale, merger, reorganization, dissolution or similar event. We will inform you of any such transfer or disclosure as required by law. We also release Web site account and other personal information when we believe such release is appropriate under our Website terms of use and other agreements or to protect the rights, property or safety of our Web sites, their users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

What is the policy regarding Price Pfister’s ownership of information?

All opinions, ideas, suggestions, and other feedback submitted to our Web sites may be used by Price Pfister, without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this.

There may be instances where we request or permit the submission of your opinions/ideas. In such instances you will be required to agree to the terms of an agreement related to the provision of such information prior to its submission.

Are there special considerations regarding information transmitted through the internet?

In addition to the general provisions of this Privacy Policy, the following applies to personal information acquired by Price Pfister through its Web sites. When you visit a Price Pfister Web site, we receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies", and we obtain certain types of information when your web browser accesses our Web sites. We also receive and store any information you enter on our Web sites, for example when you sign up for the newsletter, or give to us in any other way our Web sites allow you to contact us directly with questions or comments regarding our products, services, Web site, and other matters. This process requires you to give certain personal information so that we may address your inquiry. We may receive a confirmation when you open email from us if your computer supports such capabilities. This helps us make our emails more useful and interesting. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please adjust your customer communication preferences as discussed further below. In an effort to continually improve our products and services, we may use your personal information to conduct Price Pfister market research and on-line surveys. This may include contacting recent and/or past Price Pfister customers and Web site visitors who have provided personal information to Price Pfister. We may use your information to deliver information that is targeted to your interests and to describe new products, promotions or events. Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our Web sites, and any programming errors or failures on any of our Web sites in order to determine the effectiveness of the Price Pfister Web sites. Price Pfister's Web sites do not target children and our requests for information are not directed to children. We do not intentionally collect personal information from children. If registration or other information provided through our Web sites reveals that the visitor is a child, we will not allow the child to continue to provide personal information and any information provided to that point will be deleted from our records. We do not filter advertisements or other content that children may view through the public portions of our Web site. We may add external links to other related Web sites. We try to link to only Web sites that maintain the same high regard for privacy on the Internet as we do; however, we are not responsible for the use that such linked sites make of personal information provided to them or the content that may be on such linked sites. Additionally, the existence of any external link does not suggest that Price Pfister endorses the linked company, product or service. We recommend that you read the privacy policies of each site that you visit.

How do I stop Price Pfister from contacting me via e-mail in the future?

If you have previously given your personal information to us and no longer want to be contacted by Price Pfister via email, you may take yourself off of our distribution list by doing any one of the following options:

Option 1
If you have previously registered to receive emails from Price Pfister or its associates program and would no longer like to be contacted, you may opt-out by following the individual termination instructions listed in the email that you received.

Or, if you prefer, you may follow the instructions for either Option 2 or 3 below if they apply to you.

Option 2
Site Registered Members Only:
  • Log onto the Web site on the top navigation bar using your self-selected username and password
  • Select "Edit Profile" from the top navigation bar
  • Scroll down to the question: "Would you like to periodically receive information from Price Pfister regarding new products and specials?" and select "No"
  • Scroll down to the question: "May we contact you for future product or Web site research?" and select "No"
  • Then click on the button labeled "Submit"

Option 3
This option is only applicable if you have contacted us by email using the form on our Web site:

Please visit Review My Questions. Once you have arrived at the location on our Web site, simply follow the below steps.
  • Enter your email address and then click on the icon entitled "Submit."
  • Once you have reached the "Recently Submitted Questions" page, click on the blue icon entitled "Customer Info."
  • The last field on the "Customer Information" page asks you if you want to be contacted by Price Pfister in the future. Change your selection to "no".
  • Click on the button labeled "Save".

What security measures are taken by Price Pfister?

Price Pfister uses industry standard security measures, such as encryption and firewalls, to protect its Web sites against the loss, misuse and alteration of the information under Price Pfister's control. However, no security system is impenetrable. Price Pfister cannot guaranty the security of its Web sites or any information that is transmitted to Price Pfister over the Internet. Also, any information that you include in messages you post to a public area on a Price Pfister Web site, such as a product story, will be available to anyone with Internet access. We employ appropriate technical security and organizational measures, and endeavor to ensure that any third party that processes your personal information on our behalf employs appropriate technical security and organizational measures, to protect your personal information against unauthorized or unlawful processing of your personal information and against accidental loss, or destruction or damage to your personal information.

Will this Privacy Policy change?

Price Pfister may change this Privacy Policy at any time, so please review it periodically for updates. Our current Privacy Policy is available online at http://www.pricepfister.com/international/PrivacyPolicy.aspx or will be sent to you upon request. If and when our data collection practices change, we will notify you and the local data authority where required by law of the changes. You may contact Price Pfister to report changes and update your information, to request the current Privacy Policy, to report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints by email.

How can I ensure that information relating to me held by Price Pfister is accurate and up to date?

Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge up to the maximum as allowed by applicable law. We will also correct, amend or delete any personal information that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at the addresses given below. Unless you tell us to delete your personal information, your personal information will be retained for as long as it is necessary to carry out the purpose(s) for which it was collected. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

Will Price Pfister transfer my information abroad?

If you are visiting this Web site from a country other than the country in which our servers are located (currently in the United States) the various communications will necessarily result in the transfer of information across international boundaries for one or more of the purposes for which the information was originally collected (including the purposes set out in this Privacy Policy) or for purposes to which you have subsequently consented. Please note that some countries to which your personal information may be transferred may not have the equivalent level of protection of personal information as that of your country of origin. By visiting this Web site and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this section.

Governing Law

This Privacy Policy forms part of our Web site terms of use and the substantive laws of the United States govern any controversy or claim of whatever nature arising out of or relating to the use of this Web site, without regard to any conflict of laws provisions. All actions or proceedings arising out of or relating to this Privacy Policy, its validity, performance, enforcement or breach, or the subject matter of this Privacy Policy may be heard in the courts of Delaware, United States of America, and you hereby irrevocably consent and submit yourself to the personal jurisdiction of said courts for all such purposes. Notwithstanding the foregoing, we retain the right to bring legal proceedings in any jurisdiction where we believe that breach of this agreement is taking place or originating.

Contact Price Pfister

We welcome comments about this Privacy Policy. If you have any questions about this Privacy Policy or any part of our service, you may contact us by e-mailing at international@bdhhi.com or by writing to us at Price Pfister, Attn: International, 19701 Da Vinci, Lake Forest, CA 92610. Any feedback will be stored at this office.
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